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Churchfield CE Academy

Living God’s Love

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Contact Details

Communication

Communication Protocol

We know you will need to discuss concerns or questions with a member of staff and it can be tricky to speak to someone in person before school or after school as these times can be very busy.  

 

We will always try to answer your queries as quickly as we can but the table below sets out clear guidelines for all parties involved.  Please note adults in school will answer your emails Monday – Friday between the hours of 8.00am and 5.00pm.

 

Type of communication

Acknowledgement

Response time

By who

Email

2 working days

5 working days

Depending on the nature of the email:

Class teacher/SENCO/SLT

 

Telephone call

N/A

2 working days

Depending on the nature of the phone call:

Class teacher/SENCO/SLT

 

Home-school book

N/A

Every day

Class teacher

 

Google Classroom

N/A

Every day

Class teacher

Parents

 

 

We operate an open door policy so please speak to us as soon as you can.  We are always happy to help.

 

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