Communication
Communication Protocol
We know you will need to discuss concerns or questions with a member of staff and it can be tricky to speak to someone in person before school or after school as these times can be very busy.
We will always try to answer your queries as quickly as we can but the table below sets out clear guidelines for all parties involved. Please note adults in school will answer your emails Monday – Friday between the hours of 8.00am and 5.00pm.
Type of communication | Acknowledgement | Response time | By who |
2 working days | 5 working days | Depending on the nature of the email: Class teacher/SENCO/SLT
| |
Telephone call | N/A | 2 working days | Depending on the nature of the phone call: Class teacher/SENCO/SLT
|
Home-school book | N/A | Every day | Class teacher
|
Google Classroom | N/A | Every day | Class teacher Parents
|
We operate an open door policy so please speak to us as soon as you can. We are always happy to help.